Users & accounts

Student User/Alumni Accounts

ico-teacher

What is this service?

When they enroll, students will be given a personal username and password to make use of all the technological services offered by IE: Email, Internet, printers, classrooms connections, etc.

 

Who can use it?

Students | Alumni

 

Frequently asked questions

When will I receive my user?

• A couple of days before the program begins, the student will receive an email with the necessary instructions to create their user and password.

Can I change my user and password?

• Once the user is created, it can no longer be modified. However, the password can be changed whenever it is necessary.

Is there a password policy?

• The password must meet certain security requirements: It should consist of 8 characters and it should include numbers, letters and at least one capital letter.

What should I do if I change my password or wish to change it?

• By accessing this link, you can change the password in case you forget it or for security reasons.

Once I finish my program, does my user change?

• The username will remain the same once you become alumni, but the email domain will change from “@student.ie.edu” to “@alumni.ie.edu”. This also apply if you decide to join another program at IE in the future.

Where to find help?

If you need technical assistance for any of the IT services which IE offers, please access the ServiceDesk.

You can also call us at this number 91 568 96 23 (92 141 53 15 for the Segovia Campus) or send us an email at helpdesk@student.ie.edu. You can also visit us at any of our Support Department offices in: Pinar 15, María de Molina 31 (3rd floor) and 31 bis (7th floor) as well as in the 4th floor of Segovia Campus.

Office hours:

Mon. – Fri. 9h – 21h
Sat. 9h – 15h

 

Service cost

Free of charge

 

How to obtain this service?

A few days before the master begins, the program management will send the necessary instructions to create the username and password.

Professor User Accounts

ico-students

What is this service?

All IE adjunct professors, when they register, will be provided a username and password to make use of all the technological resources that the IE offers: Email, Internet, printers, classrooms connections, etc.

 

Who can use it?

Adjunct Professors and Internals

 

Frequently asked questions

When will I receive my user and password?

• At the moment the professor is registered in our system, it will generate a username and password which will be essential to carry out the classes.

Can I choose the password?

• The password is generated randomly.

What should I do if I forget my password?

• If you forget the password, you must get in contact with the IT Department always providing an identification document.

Can I change my password?

• The password can only be changed for security reasons through request to the IT Department and you will be provided a new one with the same nomenclature as the previous one.

Do my username and password change at any point?

• This data never changes, regardless of the course or season.

 

Where to find help?

If you need technical assistance for any of the IT services which IE offers, please access the ServiceDesk.

You can also call us at this number 91 568 96 23 (92 141 53 15 for the Segovia Campus) or send us an email at helpdesk@student.ie.edu. You can also visit us at any of our Support Department offices in: Pinar 15, María de Molina 31 (3rd floor) and 31 bis (7th floor) as well as in the 4th floor of Segovia Campus.

Office hours:

Mon. – Fri. 9h – 21h
Sat. 9h – 15h

 

Service cost

Free of charge

 

How to obtain this service?

Once the new professor is registered in the system, the program management will send the data to their personal email account.